Confidentiality policy
I. PREAMBLE
This privacy policy presents the commitments of the company of Boris DEVENNE, CEO of The French Touch Global Services, SIRET 920 775 129 00017, hereinafter referred to as “We”, “our company”, “the Service Provider” or by its name, concerning the protection of your personal data in your capacity as a customer or Internet user and as a user of the services. It presents the methods of collecting and using personal data concerning you as well as your rights in this regard.
The purpose of the privacy policy is to formalize our commitment to respecting the privacy of our Customers and Users of the website: https://www.tftgs.fr/.
It is recalled that this privacy policy is an integral part of the General Terms and Conditions of Sale (GTC).
Our company complies with the “Informatique et Libertés” law no. 78 of January 6, 1978 as amended, the law for “Confidence and the Digital Economy” no. 2004 — 575 of June 21, 2004 as well as the General Data Protection Regulation 2016/679 of April 27, 2016 (“RGPD”).
Personal data refers to any information relating to an identified or identifiable natural person.
If you do not agree to the terms of this Privacy Policy, please do not use our services or use the site.
II. WHAT PERSONAL DATA IS COLLECTED ON OUR SITE AND WHY?
As a Data Controller within the meaning of the law known as “Informatique et Libertés” and the RGPD, Our company is responsible for the personal data it collects. We attach great importance to respecting privacy and take all necessary measures to ensure the confidentiality and security of the personal data of our Customers, Users and Internet users.
The data is collected in order to allow you, as a customer, a prospect or a simple user of our services, to receive personalized information, to manage your orders, but also to offer you adapted commercial offers, and if necessary to allow you to benefit from offers from our partners.
When collecting your personal data, you are informed of the mandatory nature of the information requested, in order to be able to benefit from a service, or of its optional nature, as well as the consequences of non-communication of data.
You are also informed of the use that Our company will make of your data and of your right to access, rectify, correct, oppose, delete, data portability, limit processing, and to know the fate of your data after death.
A) Declarative Data Collection:
Our company collects the data necessary for the execution of the service contract of your choice, or for the management of your order. The data collected on this occasion may be: your name and first name (s), your postal address, your email address, your telephone number. They can be supplemented by information concerning your service request (country and city of loading, country and city of delivery, desired date of transport, type of goods, estimated volume).
When Users and Internet users browse the Website and request a quote via the contact form, We may collect certain personal data from Users, in particular: first name, last name, email address, telephone number and other information relating to the service request (country and city of loading, country and city of loading, country and city of delivery, desired date of transport, type of goods, estimated volume).
On this occasion, you may be offered to receive commercial offers from Our company or from our partners. In accordance with the law for “Trust in the digital economy”, you must clearly express your consent by ticking a box that confirms your agreement, if applicable. You will of course have the possibility to withdraw your consent at any time by exercising your rights of opposition, deletion or limitation. However, you will not be able to question the legality of the processing carried out before the withdrawal.
All this data is stored in our customer database, in order to be able to communicate with you and offer you offers adapted to your needs.
B) Browsing Data Collection:
We are also likely to collect data concerning the interaction events between you and our services (page loads, button clicks, click rates on newsletters, banners, etc.) in order to offer you offers adapted to your wishes, and in general to improve our services according to the expectations of our customers. In this case, with your consent, we collect and process this data. You are then notified of your rights of access, rectification, opposition and deletion, to the portability of data, to the limitation of treatments and of the means of exercising them.
This data is then collected by trackers and/or cookies. A cookie is a text file, saved on your computer's hard drive at the request of the server managing the site visited. It contains information on the navigation carried out on the pages of this site and makes it possible to facilitate the subsequent use of the site during your next visit. The information collected by a cookie can only be read by the sender of the cookie.
You can oppose the installation of cookies, but in this case you risk having degraded access to the services offered (see article VII).
C) Data Collection from minors under 15 years of age:
In accordance with the provisions of article 8 of European Regulation 2016/679 and the Data Protection Act, only minors aged 15 or over may consent to the processing of their personal data.
In the event that your child is under 15 years of age, and that his consent is necessary for the processing of personal data in accordance with article 6 paragraph 1 a) of the RGPD, you will be invited, in your capacity as holder of parental authority, to consent to the processing of your child's data by Our company.
Our company reserves the right to verify by any means that the user is over 15 years old, or that he has obtained the agreement of a legal representative before browsing the site.
III. WHAT USES DO WE MAKE OF YOUR PERSONAL DATA?
1. Declarative data
Declarative data is necessary for the registration and management of customer orders or for the execution of the service contract between us and our Customer.
Your email address can be used under the following conditions:
- If you are a customer of Our company, we may send you offers of services or products similar to those you have already ordered.
- When collecting your email address, or later, you may be asked to check a box confirming your agreement to receive commercial offers from Our company. If you accept by checking this box, Our company may send you by email offers of services or products that we sell.
- Likewise, you may be offered to receive offers from Our company's partners by ticking the box provided for this purpose. If you accept, Our company's partners may send you commercial offers by email.
In any case, you can ask to stop receiving commercial offers to your email address:
- Or by using the unsubscribe link that you will find at the bottom of all commercial e-mails from Our company.
- Or by sending a letter to the following address: 622 Chemin de l'Aérodrome, La Fosse aux Boeufs, 41190 Landes-le-Gaulois.
- Or by writing an email to the following address: sales@ft-globalservices.fr
In addition, in accordance with Law No. 2014-344 of 17 March 2014 relating to consumption, you can oppose telephone canvassing by registering on the “Bloctel” national opposition list: https://conso.bloctel.fr.
However, we inform you that exceptions exist. Indeed, the law allows you to be called if:
- You are our customer;
- You gave your number unequivocally;
- The telephone call consists of offering you the supply of newspapers, periodicals or magazines or of contributing to a charitable action carried out by a non-profit association.
In the event that Our company is informed of your death, this information will be indicated on our files so that no more prospecting is sent. Your data will then be deleted from our database.
2. Navigation data
During your visits to Our Company's site, cookies may be installed on your computer. We comply with article 82 of the law “Informatique et Libertés” n° 78-17 of January 6, 1978 amended, the RGPD and the recommendation (s) of the CNIL concerning trackers and cookies:
- During your first visit to a site, a consent management application informs you that the site publisher and its partners use cookies in order to provide you with services. The various purposes justifying the use of cookies are presented to you. You then have the option of accepting or refusing them. Likewise, the list of partners of the site publisher using cookies is displayed to you, with the possibility of accepting or refusing them.
- The following trackers and cookies are not concerned and may be placed without your consent in accordance with the recommendations of the CNIL:
• tracers allowing you to keep your choice on the repository of tracers (or your desire not to express a choice);
• trackers that allow you to be identified with a service that you requested;
• trackers intended to remember the contents of a shopping cart on a commercial site;
• trackers for customizing the user interface (for example, for choosing the language or presentation of a service), when such personalization is an intrinsic element expected by the user of the service;
• tracers allowing the load to be balanced on equipment contributing to a communication service;
• trackers allowing paid sites to limit free access to their content to a predefined quantity and/or over a limited period of time;
• trackers allowing audience measurement that benefit from the exemption of consent within the framework specified by article 5 of the guidelines relating to cookies and other trackers of 4 July 2019.
Once your consent has been sent, it will be retained for thirteen (13) months by Our company. At the end of this period, or before in the event of the addition of purposes or partners, new consent may be requested.
You can change your choices at any time by clicking on the “Personalize my choices” link via the Cookies banner that is displayed when you click on our Website.
In accordance with current regulations, navigation data may be transmitted to the competent authorities upon request.
3. Personal data security
Our company uses all technical means to ensure the security of your personal data in an adequate and appropriate manner, and to prevent any risk of loss, deterioration or misuse of your personal data, in particular to prevent them from being deformed, damaged or communicated to unauthorized persons. To do this, Our company includes computer protection measures such as antivirus, firewalls, or even information access authorization controls.
IV. WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?
The Personal Data collected is intended for Our company. Your other Personal Data is not communicated to third parties, except in the following cases:
- when you have given your prior consent for the sharing and/or disclosure of your Personal Data, including through the functionalities offered by our Website;
- when Our company must share your Personal Data with its subcontractors, service providers and/or technical providers for the purpose of providing the services requested, in particular the management, shipping and delivery of your orders, as well as the resolution of problems in the operation of the services, the processing of payments, the processing of payments, the analysis of data, the analysis of data, the processing of data analysis, the processing of the services, the processing of certain marketing aspects of the services;
- in application of a law, a regulation or pursuant to a decision of a competent regulatory or judicial authority or, if necessary, in order to preserve its rights and interests, Our company may communicate your data;
Our company may also transmit your email address to its commercial partners, under the express condition that you have consented to this transmission through a check box.
Our company does not transmit your other Personal Data to third party advertisers for targeted marketing purposes unless you have previously consented to it. However, it should be noted that advertisers may obtain your Personal Data from other public sources. In the same way, we will not be able to see our responsibility incurred in this respect.
On the other hand, Our company may use and share with third parties certain non-personal technical or aggregated data relating to your browsing on our Website. The collection, processing, and disclosure of such anonymized data shall not be subject to the restrictions set forth herein.
V. WHAT IS THE STORAGE PERIOD OF YOUR PERSONAL DATA?
The retention period of your Personal Data may vary depending on the purpose of the collection. Legal obligations may require Our company to keep it for a minimum period of time. In other cases, the data concerning you will only be kept for as long as the purpose pursued is achieved (in this case for the period strictly necessary for the management of the commercial relationship, namely five years from the end of your last contact with Our company, or if you are not a customer, three years after the last contact on your part), or in compliance with applicable regulations in this field.
The information stored in your terminal (e.g. cookies) or any other element used to identify you and allowing their traceability as well as the raw attendance data associating an identifier, will not be kept longer than thirteen months.
VI. IS YOUR PERSONAL DATA SUBJECT TO A TRANSFER ABROAD?
The personal data collected by Our company is not transferred to any organization outside the European Union. In the event of a contractual transfer of personal data, We will ensure that the recipients are based in the European Union. We also check the GDPR compliance of all data recipients.
VII. THE COOKIES
A. THE MANAGEMENT OF COOKIES
A cookie is a text file that records information about your Internet browsing. This file placed on the occasion of a consultation, by the server site, on the user's hard drive, cannot contain viruses or be executed. It is not active. In addition, you can read it, delete it or modify it. A cookie cannot be used to retrieve Personal Data or Information from your hard drive or to read your email address.
Our website uses cookies for a variety of reasons. In particular, a cookie makes it possible to send you personalized offers, to identify you when you access your customer account or to keep items in your shopping basket after disconnecting.
In accordance with the Ordinance of 24 August 2011 relating to the application of European directives concerning the protection of privacy on the Internet, a cookie cannot be installed (except for the legal exceptions stipulated in III. 2. of this Privacy Policy) on your computer without your prior consent. Our company is therefore obliged to seek your consent in advance, which is valid for thirteen (13) months at most.
How do you express your choices?
Several possibilities are available to you to manage Cookies, accept them or refuse them.
You can:
- Use the consent management platform (CMP) (a);
- Express your choice by configuring your internet browser (b);
- With regard to advertising cookies, use a tool published by digital advertising professionals (c);
- Express your choice directly to the sender of the cookie in the case of analytical cookies or cookies issued by social networks (d).
a) Use the consent management platform that is offered to you when you first connect to the site
On the first page of the consent management platform, you have global information on the purposes of the various cookies used on the site.
You can either:
- Accept all cookies and continue browsing;
- Refuse all cookies and continue browsing;
- Personalize your choices:
• On the second page of the consent platform, you can exercise your choices according to each purpose for collecting data by the cookies placed by the site. You can click on “Accept all” or “Reject all” and continue browsing, or configure your choices concerning partners.
• On the third page, you can configure your choices by partner.
Attention: your choice can only be saved provided that you use the same browser and that you have not deleted your browsing history and/or cleaned your cookies in the meantime.
You will be asked again each time you have deleted your history and/or cleaned your cookies or every thirteen (13) months.
b) Set up your browser
Most browsers accept cookies by default. However, you can decide to block these cookies or ask your browser to warn you when a site attempts to implement a cookie on your terminal. In this context, we inform you that you can set your browser to refuse the implementation of cookies. For the management of cookies and your choices, the configuration of each browser is different. It is described in your browser's help menu, which will allow you to know how to change your cookie preferences.
• Safari: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
• Opera: http://help.opera.com/Windows/10.20/fr/cookies.html
• Chrome: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
• Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
• FireFox: https://support.mozilla.org/fr/kb/activedesactivercookies?redirectlocale=fr&redirectslug=Activer+et + Deactivate+the+cookies
c) Express your choices online to interprofessional platforms to refuse advertising cookies only
The “Youronlinechoices” Platform, offered by digital advertising professionals grouped together within the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France, offers you the possibility to refuse or accept the Cookies used by its member companies to adapt to your browsing information the advertisements that may be displayed on your terminal: http://www.youronlinechoices.com/fr/controler-ses-cookies/.
Be careful, your choice will not prevent the display of advertisements but will block technologies that make it possible to adapt advertisements to your interests.
d) By opposing it directly with the issuer of this cookie in the case of analytical cookies or cookies issued by social networks
➢ Analytical cookies
Our company can use a tool that makes it possible to measure the audience of its sites in particular: Google Analytics. If you do not want this tool to collect or use your information, you can unsubscribe from the following page: http://tools.google.com/dlpage/gaoptout?hl=None You can also deactivate Google Analytics advertising features, via the Network Advertising Initiative deactivation page by clicking on the following link: http://www.networkadvertising.org/choices/
➢ Social media cookie
To learn about the purpose and extent of data collection, processing and use of data by the social network (s) to which you belong, as well as your rights and possibilities for modifying settings to protect your privacy, we invite you to read their cookie management policy on their sites.
• Facebook: http://www.facebook.com/about/privacy/
• Google+: http://www.google.com/intl/fr/policies/privacy/
• Twitter: http://twitter.com/privacy • Instagram: https://instagram.com/legal/cookies/
• YouTube: https://www.youtube.com/static?template=privacy_guidelines
In order to allow you to assess the usefulness of this or that cookie for you, an overview of the different types of cookies follows this paragraph.
B. COOKIES — GLOSSARY
Functional cookies and cookies necessary for the functioning of our Website. These cookies are exclusively deposited by Our company and are necessary for the proper functioning of our Website that you use as well as to access the functionalities of the sites intended to ensure your browsing comfort. They can also allow the display of our Site to be adapted to the preferences of your terminal and the viewing software installed on your terminal.
Analytical Cookies
Our Website may include analytical cookies whose purpose is to know the frequency, use and performance of our sites, and to improve their functioning and ergonomics (for example, the pages most often visited, visitor searches, etc.)
We use Google Analytics, which collects the information necessary for the analysis described above. Sharing Cookies (social links).
To allow you to share articles and content with your friends and family or to comment on them, our Site contains sharing links to social networks (Facebook and Instagram). When you use these share buttons, a third-party cookie is set. If you are connected to the social network while browsing our site, the sharing buttons allow you to link the content consulted to your user account.
VIII. HOW TO EXERCISE YOUR RIGHTS OF ACCESS, RECTIFICATION, OPPOSITION, OPPOSITION, DELETION, PORTABILITY AND LIMITATION OF YOUR PERSONAL DATA?
In application of the provisions of the “Informatique et Libertés” law and the RGPD, you can request the communication of your Personal Data and require that, as the case may be, be rectified, completed, updated, locked or deleted your Personal Data, which is inaccurate, incomplete, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited.
To note:
- The right to erasure is not absolute, our company may be required to keep information concerning you, in particular in the context of, in particular, the management of the commercial relationship (management of invoices, management of disputes) and in the context of documentation and the provision of evidence relating to the exercise of your rights.
- Regarding the right to object, this is not absolute. Please indicate precisely the processing for which you are opposing the management of your personal data, and the reasons for your request (article 21 of the RGPD). In accordance with article 18 of the RGPD, you may also, if necessary, request to limit access to the processing (for example, when the accuracy of your Personal Data is contested by you), and this, for a period of time that allows Our company to verify the accuracy of your Personal Data or when We do not We no longer need your Personal Data for the purposes of treatment but that these are still necessary for you to establish, exercise or defend legal claims).
To note:
- Regarding the right to limitation, this is not absolute, our company may decide to continue processing your data (article 18.3 of the RGPD). The limitation, if implemented, may result in the suspension of services provided by our company (access to works and deliverables, receipt of information, etc.). These impacts will be described to you in the letter acknowledging receipt of your request to limit processing. In accordance with article 20 of the RGPD, it is also possible for you, within the limits of the technical processes used by Our company, to request to receive your Personal Data, in a structured, commonly used and machine-readable format, and for them to be transmitted to another data controller for the processing carried out using automated processes for which you have given your consent.
For all of these requests, simply send an email or a letter to the following address:
Boris DEVENNE
622 Aerodrome Road
La Fosse aux Boeufs
41190 Landes-le-Gaulois
E-Mail: sales@ft-globalservices.fr
In accordance with Decree No. 2007-451 of 25 March 2007 taken for the application of the “Informatique & Libertés” law, your requests must be submitted in writing and must be signed and accompanied by a photocopy of an identity document bearing your signature. The request must specify the address to which the response should be sent. Our company will have a period of one (1) month to respond following receipt of your request. For your perfect information, you have the option of contacting the Commission Nationale de l'Informatique et des Libertés (whose contact details appear at the address https://www.cnil.fr/fr/vous wish to contact the cnil) in the event that Our company did not respond to your request within one month of your request. If necessary, this period may be extended by two (2) months, taking into account the complexity and number of requests.
